Privacy Policy
We value your privacy at PanelBeaconLoom
Data We Gather
When you reach out to us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a service tailored to your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate through our site. We use this data to improve website performance and understand how customers discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
PanelBeaconLoom respects your privacy and does not vend your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and employ suitable technical and administrative controls to safeguard it. This involves safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive information transfers are encrypted to safeguard data during transmission between your browser and our infrastructure.
Limited Access
Access is granted only to approved staff who require it to deliver services.
Although we employ robust security controls, no online transmission method is completely secure. We continually enhance our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. In line with applicable laws, you may access, amend, delete, or limit the processing of your information.
To exercise these rights, reach out using the contact details at the policy's end. We will respond within a reasonable period as required by law.
Data Retention
We keep personal information only as long as necessary to provide our services and fulfill legal obligations. Retention durations differ by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after the last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Cookies help us remember preferences and assess site performance.
You can manage cookie settings in your browser preferences. However, turning off certain cookies may impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only PanelBeaconLoom and our site. We are not accountable for the privacy practices of outside websites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Privacy Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" date shown at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Inquiries About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please get in touch with us.
Privacy Inquiries
PanelBeaconLoom Privacy Team
43 Bedford Street, Westminster, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We strive to reply to all privacy requests within one week.